This Privacy Policy explains what information Bella Spa, Katrap, Badlapur collects when you visit bellaspa-badlapur.in or contact us, how we use it, and the choices you have. We keep this deliberately simple, because we collect very little.
1. Who we are
Bella Spa is a wellness and relaxation spa located at 3rd Floor, Shubham Plaza, 301/302, Badlapur–Katai Road, above Mr D.I.Y., near Deu Exotica Building, Katrap, Badlapur, Maharashtra 421503, India. We operate the website bellaspa-badlapur.in and are responsible for the personal information described in this policy.
2. Information we collect
a) Information you give us directly
- Your name and phone number — when you call us or message us on WhatsApp on 79775 31117 to ask a question or book an appointment.
- Booking details — the therapy, date and time you request.
- Health information you choose to share — for example an allergy, injury, pregnancy or medical condition you tell us about so we can make your session safe. You share this voluntarily; we use it only to decide whether and how to carry out your therapy.
We do not have any enquiry form, account login or payment gateway on this website. We do not collect card, UPI or bank details through this site.
b) Information collected automatically
- Basic technical and usage data — such as your approximate location (city level), device type, browser, the pages you view and how you arrived at our site. This is collected by our hosting provider and by analytics/advertising cookies described below.
3. Cookies, analytics and Google Ads
This website may use cookies and similar technologies from Google, including Google Analytics and Google Ads (including Google Ads conversion tracking and remarketing tags), to understand how visitors use the site and to measure the performance of our advertising.
- These tools may set cookies in your browser and may collect an identifier for your device, your IP address, and information about your visit.
- We use this to see how many people tapped "Call" or "WhatsApp", which ads brought them here, and how to improve the site. We do not use it to identify you personally.
- Google may use this data in accordance with its own policies. You can read how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites.
- You can opt out of personalised Google advertising at adssettings.google.com, and you can block or delete cookies through your browser settings. Blocking cookies will not stop you from calling or messaging us.
Our pages also embed a Google Maps frame and link out to WhatsApp. When you use these, the relevant provider receives your request and applies its own privacy policy.
4. How we use your information
- To answer your call or message and to book, confirm, reschedule or cancel your appointment.
- To carry out your therapy safely, taking into account any health information you have shared.
- To keep basic records of bookings and payments as required for our business and under applicable law.
- To measure and improve our website and our advertising.
- To contact you about your booking. We do not send bulk marketing messages unless you have asked us to.
5. We do not sell your information
We never sell, rent or trade your personal information to anyone. We share it only in these limited situations:
- With our own team, to the extent needed to serve you.
- With service providers who help us run the website and our advertising (for example our web host and Google), who may only process the data for those purposes.
- Where we are required to do so by law, by a court, or by a government or law-enforcement authority.
6. How long we keep it
We keep booking and contact details only for as long as we need them for the purpose they were collected, and for any period required by applicable law. Analytics and advertising data are retained according to Google's own retention settings.
7. Security
We take reasonable steps to protect the information we hold against loss, misuse and unauthorised access. Please note, however, that no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
8. Children
Our services are for guests aged 18 and above, and this website is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will delete it.
9. Your rights and choices
Subject to applicable Indian law, you may:
- Ask us what personal information we hold about you.
- Ask us to correct information that is inaccurate or out of date.
- Ask us to delete your information, where we are not required to keep it.
- Withdraw your consent to us contacting you, at any time.
- Manage cookies and personalised advertising through your browser and your Google Ads settings, as described in section 3.
To make any of these requests, simply call or WhatsApp us on 79775 31117. We may need to verify your identity before acting on a request.
10. Third-party links
Our website contains links to third-party services such as Google Maps and WhatsApp. We are not responsible for the privacy practices or content of those services. Please read their policies before sharing information with them.
11. Changes to this policy
We may update this Privacy Policy from time to time. The version published on this page, with the "Last updated" date shown above, is the version in force.
12. Contact us
If you have any question about this Privacy Policy or about how we handle your information, please contact us:
Bella Spa
3rd Floor, Shubham Plaza, 301/302, Badlapur–Katai Road,
above Mr D.I.Y., near Deu Exotica Building, Katrap,
Badlapur, Maharashtra 421503, India
Phone / WhatsApp: 79775 31117
Website: bellaspa-badlapur.in
See also our Terms & Conditions and Disclaimer.